The company

Echo Live, Inc.
A Delaware corporation, with operations in Ohio and Florida, United States.
Website: echolivenow.com

EchoLive is the live streaming and short-form video platform operated by Echo Live, Inc. If you are unsure which address below fits your message, use the general one and we will route it internally.

Where to write

General enquiries and support

contact@echolivenow.com

Use this for account problems, sign-in trouble, missing coin purchases, payout questions, verification issues, bug reports, safety reports that need a human, appeals against an enforcement decision, and anything else that does not clearly belong somewhere else. This is the right address for the large majority of messages.

Legal, compliance, and copyright

legal@echolivenow.com

Use this for copyright and trademark notices, counter-notices, law enforcement requests and preservation demands, subpoenas and other legal process, privacy and data protection requests, regulatory correspondence, and vendor or contract matters. Messages sent here are handled separately from general support.

Creators and Amplifier networks

contact@echolivenow.com, subject line starting with Creator or Amplifier

Use this if you want to apply to the Amplifier Creator Network, need help with a payout or revenue share question, or want to enter one of our competitive events. If you are writing about a network application, include the number of creators on your roster and the platforms they currently stream on.

Partnerships, sponsorship, and press

contact@echolivenow.com, subject line starting with Partnership or Press

Use this for brand partnerships, event sponsorship, integration proposals, investor enquiries, and media requests. For press, tell us your outlet and your deadline in the first two lines. We would rather answer a same-day question quickly than send a polished statement after you have filed.

What to include

We are a small team and we answer our own email, which means a well-formed message genuinely gets a faster and better answer. For anything account related, include:

• Your EchoLive username. This is the single most useful thing you can give us, and the one most often left out.
• The email or phone number on the account, and write from that address where possible so we can verify it is yours.
• Device and version. For example, iPhone 15 on iOS 18, or Pixel 8 on Android 15, and whether you were in the app or on the web.
• What you expected, and what actually happened. In that order. It is far more useful than a general description of the problem.
• Date and approximate time, including your time zone.
• A screenshot or screen recording, if you have one. It usually saves an entire round trip.

For a report about another user, add their username, where the behavior happened, whether it was a live stream, a clip, chat, or a message, and a timestamp if you have one. If a live stream is still running, say so at the top of your message so we can prioritize it.

For a payout question, add the withdrawal request date, the amount, and the method you selected.

What to expect

We aim to acknowledge messages within two business days. Complex issues, particularly anything requiring a payment processor or a payout investigation, take longer to resolve, and we will tell you if that is the case rather than leaving you waiting in silence.

Safety reports involving an active live stream are prioritized ahead of everything else. If you are reporting something happening right now, the in-app report function is faster than email, because it routes directly into live review.

We do not share the outcome of a report with the person who filed it. That is a deliberate policy to protect reporters from retaliation, not an oversight.

Reporting inside the app

For most safety issues, in-app reporting is the fastest route and gives reviewers more context than an email can.

• Live stream: open the menu in the corner of the room and choose Report.
• Clip or profile: open the menu on the post or profile and choose Report.
• Chat message: press and hold the message to report or block the sender.

Email us as well if the situation is urgent or does not fit any report category.

Urgent situations

If someone is in immediate physical danger, contact your local emergency services first. We can act on the account, but we cannot dispatch help. Once you have done that, email contact@echolivenow.com with the username and the time so we can act on our side quickly.

A note on impersonation

Legitimate EchoLive correspondence always comes from an echolivenow.com address. We will never ask you for your password. We will never ask you to send coins, Diamonds, or payment to a staff member. We will never offer to boost your ranking, raise your revenue share, or accelerate a payout in exchange for money. Any message that does any of those things is a scam, regardless of how convincing the profile looks. Report it and tell us.

Related pages

• Help and FAQ, which answers most common questions faster than email will.
• Safety and community, for what is not allowed and how enforcement works.
• How creators earn, for revenue share, verification, and payout terms.
• Terms of Service and Privacy Policy.