Live video is unforgiving. There is no upload queue to scan and no chance to review something before an audience sees it, so safety on a live platform has to be built into the product rather than applied afterward. This page explains, in plain language, how we approach that. The formal rules live in our Community Guidelines, and this page is the readable version.

Age requirements

• 13 and older to hold an account and watch content.
• 18 and older for every monetized feature, including buying Echo Coins, sending gifts, broadcasting for earnings, and withdrawing funds.

The line between those two is enforced through verification, not through a checkbox. Nobody moves money on EchoLive without completing identity and age verification.

Identity verification

Creators who want to earn complete identity verification through our verification partner before they can withdraw. This confirms that the person is who they claim to be and is an adult. It is a legal requirement in the markets we operate in, and it also does real work against two problems that hurt creators directly: account takeover, where someone hijacks an account and drains the balance, and impersonation, where someone builds an audience by pretending to be somebody else.

Verification data is handled by our verification partner under our Privacy Policy. We do not sell it and we do not use it for advertising.

What is not allowed

The following are prohibited on EchoLive, on stream, in clips, in chat, in profiles, and in direct messages. This list is a summary of the Community Guidelines, not a replacement for them.

Content involving minors

Any sexualized content involving a minor is prohibited without exception, is removed immediately, results in a permanent ban, and is reported to the relevant authorities. This is the one area where we do not weigh context, do not issue warnings, and do not accept appeals.

Sexual content

Nudity and sexually explicit conduct are not permitted on live streams or in clips. Sexually suggestive content designed to solicit gifts is also prohibited. EchoLive is not an adult platform and we do not want to become one.

Violence and dangerous behavior

Real violence, threats, glorification of violent acts, and content depicting serious injury are prohibited. So are dangerous stunts and challenges that a viewer could imitate and be hurt by. Broadcasting while driving falls under this.

Harassment and hate

Targeted harassment, coordinated pile-ons, doxxing, and hate speech directed at people based on protected characteristics are prohibited. This applies to chat as strongly as it applies to the broadcast itself. A creator who directs their audience at another user is responsible for what follows.

Self-harm and suicide content

Content that promotes, encourages, or provides instruction for self-harm, suicide, or disordered eating is prohibited. Where we see a user in genuine distress, our priority is connecting them with crisis resources rather than simply removing content.

Illegal activity and regulated goods

Streaming criminal activity, or using EchoLive to sell drugs, weapons, counterfeit goods, stolen accounts, or other regulated or illegal items, is prohibited.

Fraud and manipulation

Scams, phishing, fake giveaways, chargeback abuse, artificial inflation of gifting or engagement metrics, and any scheme to manipulate rankings, battle outcomes, or program thresholds are prohibited. This category matters more on a platform where money moves in real time, and we enforce it hard.

Impersonation and stolen content

Pretending to be another person, brand, or EchoLive staff member is prohibited. So is broadcasting content you do not have the rights to, including restreaming other platforms' live content, films, television, or copyrighted music performances.

How to report

Reporting is available everywhere content appears.

• In a live stream: open the menu in the top corner of the room and choose Report. Select the reason that fits best.
• On a clip or profile: open the menu on the post or profile and choose Report.
• On a chat message: press and hold the message to report or block the sender.
• By email: contact@echolivenow.com for anything urgent or anything that does not fit a report category.

Picking the right reason genuinely helps. Reports are routed by category, and an accurate category gets a report in front of the right reviewer faster. If you have a timestamp, include it. If a stream has already ended, email us rather than assuming it is too late.

What happens after a report

Reports go to our trust and safety review process. Live content that is reported while a broadcast is in progress is prioritized, because the harm is happening now. Reviewers look at the reported content in context, check the account's history, and decide on an action.

Possible outcomes, roughly in order of severity:

• Content removed, no further action.
• Warning issued to the account holder.
• Temporary restriction of specific features, such as chat, gifting, or broadcasting.
• Temporary suspension of the account.
• Permanent ban, with earnings and payouts subject to review.
• Referral to law enforcement where the conduct is criminal.

Most enforcement is graduated. Severe violations, particularly anything involving minors, credible threats, or fraud, skip straight to a permanent ban.

We do not share the outcome of a report with the person who filed it, because doing so exposes reporters to retaliation. If you reported something and the content is still up, it can mean review is ongoing or that the content did not violate the guidelines. If you believe we got it wrong, email us.

Appeals

If your account has been restricted or banned and you believe it was a mistake, email contact@echolivenow.com from the address on the account. Include your username and what you think happened. Appeals are reviewed by someone other than the person who made the original decision. Appeals are not available for content involving minors.

Tools you already have

For creators

• Moderators. Appoint trusted viewers who can remove comments and block users on your behalf while you focus on the broadcast.
• Block and mute. Remove a user from your room permanently or silence them for the session.
• Chat restrictions. Limit chat to followers to cut down on drive-by harassment.
• Comment removal. Delete individual messages from your stream.

For viewers

• Block. Block any account and stop seeing them entirely.
• Report. Available on every stream, clip, profile, and message.
• Spending awareness. Your coin balance and purchase history are visible in your account at all times. Coins are entertainment spending and are not refundable once sent as a gift, so check your balance before a big night.

Protecting your account

• Use a password unique to EchoLive.
• EchoLive staff will never ask for your password, and never ask you to send coins or Diamonds.
• Legitimate EchoLive email comes from an echolivenow.com address. Treat anything else as suspicious.
• Nobody from EchoLive will offer to boost your ranking, raise your revenue share, or speed a payout in exchange for money. Those messages are scams, and they are common.